Lost Employee Smartphone? Do This NOW!

By | August 16, 2016

Hey boss, I lost my smartphone.” How well have you prepared for this moment? It will happen sooner or later. If your company has a plan in place, no big deal. If not, you may suddenly get that sinking feeling in your gut…

And well you might. You now have three big worries:

Compliance Issues – If your employee had access to information covered by any number of regulations, your company could be subject to stiff penalties. One employer we know of wound up with a $900,000 fine.

Data Security – Sensitive company data in the wrong hands could spell disaster. Access to your network, secure sites, proprietary files, work-related e-mails and corporate secrets may now be out of your control. You must move quickly to prevent serious financial harm.

Employee Privacy and Property Concerns – If a valued employee had family photos and movies on the device, and you remotely delete all data on the phone, you may now have a disgruntled, or even uncooperative, employee. Especially if company policy regarding BYOD (bring your own device) and data loss were not clearly stated and agreed to up-front.

So how do you prevent a relatively minor incident from blowing up into a big problem? Here are seven smart measures

you can take right now to prepare for the day an employee smartphone is lost or stolen:

  1. Install a mobile device management (MDM) system on any employee device to be used at work. This software can create a virtual wall separating work data from personal. It facilitates any security measures you wish to impose. And to protect employee privacy, it can limit company access to work data only.
  2. Determine which devices will be allowed and which types of company data people may access from them.
  3. Require that employees agree with an Acceptable Use Policy before they connect to your network. Make sure these include notice as to conditions in which company data may be “wiped” – i.e., destroyed. Also include specific policies regarding device inspection and removal of company records.
  4. Put strong data protection practices in place. Require use of hard-to-crack passwords and auto-locking after periods of inactivity. Establish protocols for reporting lost or stolen devices. Mandate antivirus and other protective software as well as regular backups.
  5. Designate someone at your company to authorize access to software and critical data. This person can also be your main point of contact for questions about BYOD policy and practices. It might also work well to distribute a resource page or FAQ document to your employees.
  6. Establish a standard protocol for what to do when a device is lost or stolen. Both Android and iOS phones have features that allow device owners to locate, lock and/or “wipe” all data on their phones. Make sure your policy requires that these features are set up in advance. Then, when a device is lost or stolen, your employee can be instructed to take appropriate action according to your protocol in order to protect company data.
  7. And finally, your best protection is to implement a well-crafted BYOD policy in advance. Develop it in partnership with risk management and operations personnel, as well as legal counsel and IT professionals, to come up with an effective and comprehensive plan.


Hi! I am the Technology Evangelist and Chief Client Advocate here at Absolute Logic. I help our clients get the most out of technology and create solutions that help their businesses grow. If you have any questions just drop me a note below. I love my family, my friends and what I do. I am an avid motorcyclist and enjoy the great outdoors. I also love active sports like racquetball, football, skiing, jet skiing and many more.

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About Al Alper

Al Alper is the founder and President of Absolute Logic, a technology services service firm with deep experience in the insurance, financial services and health care services fields. Absolute Logic was founded in 1991 in response to the dearth of full service technology firms in the SMB space. Early on Al identified the need to target underserved vertical markets such as independent insurance agents and brokers who lacked the resources of a full-time technology staff, and developed expertise in their line-of-business applications and hardware. That differentiator propelled Absolute Logic to a leadership position in the tri-state area, becoming the preferred vendor to several private and public institutions. Today, Absolute Logic offers the full suite of technology solutions that ensure clients have the latest technology that help keep their clients compliant and on the cutting edge. Mr. Alper holds multiple degrees in Finance, Computer Information Systems and Mathematics. He is a member of the Wilton Board of Finance, serves as Chairman of the Wilton Town Committee, has served on the boards of multiple charities and donates his considerable experience to support local non-profits.